Online Incident Submission

Please submit this form to initiate a support request. A technical support representative will respond within the guaranteed timeframe. *Required fields for priority support


Support Package Information
If you already have a Support Subscription or have purchased per-incident paid support, choose the appropriate support type and include your order number below. If you wish to purchase a priority support incident now, or learn more about our per-incident support, visit our per-incident support page. For more information about our Gold and Silver Support subscriptions, visit our Support Subscriptions page.
*Type of Support Request:
* Support Order Number

SoftArtisans Product Information

*Product Name:

If other, describe:

*Product Type:

Full Version Evaluation Version

Version of our DLL:

Note: determine the DLL version:

Open Windows Explorer
Locate the .dll file (i.e. - search "safileup.dll")
Right Click, choose "Properties"
Select "Version" tab

System Information

Server
Operating System, include Service Packs: Version of IIS :

Client
Operating System, including service packs, and Browser Version (i.e. - IE 6.0.2600.0000IC, Update Q306121):

Relevant configuration information (i.e. - networked servers, file servers, authentication method, saving to shared folder, ASP.net application):

NOTE: Please do not add code in this text area - there is a section for code where it says Attach Code below

Description of Problem or Question

*Problem Type:

Fully describe the problem, steps taken to produce error, the exact error message, or general question:

NOTE: Please do not add code in this text area - there is a section for code where it says Attach Code below.

Attach Code (Zip multiple files)

*Can you reproduce the problem using SoftArtisans sample code?

Yes No

If yes, which samples have you tried?

Other Comments:

NOTE: Please do not add code in this text area - there is a section for code where it says Attach Code above.

Primary Technical Contact for Support Response (if different from purchaser,optional):
Contact Name
Email Address
Phone Number